Refunds & failed orders

Draft — to be reviewed by the business owner and a legal adviser before launch.

Payment cancelled or failed

If you close Paystack or your payment fails, you are not charged and nothing is sent. Start a new order when you're ready.

Paid, delivery still being confirmed

Sometimes the supplier is slow to reply. We check the supplier's records before doing anything else — we never resend automatically, so you won't receive or pay for the same thing twice. Please don't pay again for the same order.

Paid, delivery failed

When the supplier confirms the order failed, our team records a refund to your original payment method through Paystack. Bank processing times apply.

Wrong number entered

If value was delivered to the number you entered, we can't refund it.

How to ask

Use "Report a problem" on the receipt. Never share card details or passwords.